πŸ‘¨β€πŸ’Ό Community Manager Profile

As a Community Manager, you are the face of the Community, the one that represents and guides the community, so it is SUPER important that you have a complete and explicit profile.

The most important think, that is a must have, is your Profile Picture updated and with good quality. People want to associate a face to a name and to a community.

This simple and small step will bring a whole lot more trust to the members and build a much more personal connection with your community.

Once you picture is up to date, move on to updating the rest of your profile.

πŸ—£ Live Sessions

WeChangers provides and amazing feature that allows Community Managers to create and organize Events for the community. So use it in your favor!!

Attract different members to different sessions by inviting specialist on a certain topic to give a talk for your community.

Analyze your member's profiles and applications and select the topics that are most popular across your community.

Invite everyone to these sessions to learn and interact with your guest speakers and each other.

This is a great way to connect like-minded people that are probably trying to solve the same problem but don't know about it and this way work as a team to implement an even better solution for the challenge ahead.

πŸ‘« In Person Events

Once Again, use the Events in your favor!

Get your community together with in person events to strengthen their personal connections.

  • Create ice-breaking games

  • Team building activities

  • Dynamic lunches or dinners and bring your community to life.

Set a date and location to your event and invite your community!

πŸ–₯ Use the @channel mention on channels

Any mention on a channel triggers and email that notifies the member you've tagged.

If you use the @channel mention on a channel, an email will be sent to every member that belongs to it. This is an amazing tool to use if your want to notify a group of people.

πŸ“£ Updates, upcoming Events and Important Dates.

Keep your community informed of any cool thinks that happened and will happen in the next week.

Take full use of the tool described before (the @channel mention) on the general community channel to inform everyone of everything that they can't miss this week.

Make this a weekly habit to maintain an active and engaging community and bring your members to the platform at least once a week.

For this to be an effective method, your must do your homework and actually take the time to create Events and amazing activities for your community.

❓Support / Participant Channel

WeChangers platform lets you crate as many channels as you want and need, so make sure you organize them so that you don't bring unnecessary noise to the General/Announcements channel.

Create a channel dedicated to Q&A where people (mostly challenges applicants) can have their questions answered by the right people instead of seeing their question get lost on the General channel.

This channel is crucial for your applicant's great experience on your community. You want them to feel welcome and valuable, so make sure you answer all the questions in a detailed and precise way.

πŸ—‚ Use the Resources

The Resources tab is a great place to keep your important links and documents organized and accessible.

As a Community Manager, you surely don't want your most important documents to be inaccessible or lost in a conversation.

Create as many folders as you like to keep everything organized. This will prevent you from resending the same documents and links over and over again every time anyone requests it.

This might not be the most important point for engagement, but it is massively relevant to the User Experience.

πŸ€“ Goal oriented Groups and Channels

The whole purpose of having a community associated with a challenge is to give the applicants a place where they can interact with other participants and grow their network.

The best way to get the most juice out of these connections is to give applicants a place where they can talk with people with the same purpose.

As a Community/Challenge Manager, you have the power and obligation to match these focused changemakers into smaller groups and connect them with each other.

The WeChangers platform has multiple tools that are perfect to help you achieve this goal.πŸ’’ Groups and Channels πŸ’’

Create goal oriented Groups with those applicants that are focused on solving the same or similar problem and have them start interacting.

😎 Personal, short and appealing messages

As a Community Manager, you want to be present an accessible to every member to make them feel that that there is always someone there to give them support on any topic, and that as to come out on your channel messages!

People will create a much bigger empathy with you, if your communication is on the personal level and your messages are objective and appealing. No one likes to read a 100 line boring instructions manual that is not organized nor concise.

  • Use bullet points

  • Use bold text

  • Use emojis 😁

  • Greet the channel

  • Add Call to actions (links, steps, etc..)

These are just some example of thinks you can add to your messages to make them more attractive, engaging and personal!

πŸ’¬ Interact with the members

If you're looking to increase your community's engagement, you should lead by example, that's why it is crucial that you are an active and present member on your community.

Don't limit your interaction to announcements and updates, answer questions, participate on discussions and make sure you Welcome new members to the community!

πŸ’… Encourage your members to complete their profile

Encourage your community to fill their profiles with as much details as possible, this will increases the chances of finding people that relate to them and possibly connect.

This will also be beneficial to you, as a Community Manager, to create goal oriented Groups and Channels as mentioned before!

πŸ™‹β€β™‚οΈ Invite applicants to introduce themselves

A small, 2 sentence introduction is all it takes to start a conversation and get people to now about you and your project.

Encourage you new members to introduce themselves by sending a quick message with their name and what their project/application is aiming to solve!

Who knows if there isn't already someone on the community that is thinking about the same problem and from an easy and simple message grows an amazing and world changing idea!

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