These are the terms of subscription for services available on (Site). The Site is operated by or on behalf of WCHRS LDA (we, us and our). We are a company, registered in Portugal and our office is at Rua Mouzinho Albuquerque 744, 2º direito, 4450-203 Matosinhos, Portugal. Our VAT registration number is PT515561886.

Your subscription of any of the services offered on the Site (Services) is subject to these terms and by placing a subscription for any Service you agree to be bound by them. You should print a copy of these terms for future reference. Use of the Site itself is subject to our Terms of Use

These terms were last updated on the 8th of November of 2019.

Registering with us

To subscribe for any Service, you must first register to set up an account with us by completing the account registration form available on the Site. You are required to create a personal account and where you are authorised on behalf of the company or organisation for whom you work you must create an account for your company or organisation.You only need to register once. 

To register, you must provide us with accurate, complete and up-to-date contact information, including name, postal address, telephone number and email address. You are responsible for the information you provide to us. You must update your account information online in the event of any changes to this information.

If you are registering as an organisation, rather than in your personal individual capacity, you must have the necessary authority, power and right fully to bind the legal entity or organisation on whose behalf you wish to be granted access to the Service(s) ordered. If you are not authorised to bind that legal entity or organisation, you must not attempt to register. By registering, you represent and warrant to us that you are duly authorised.

Username and password

Upon registration for an account with us, you will be asked to create a username and password. You must keep your username and password confidential at all times and use it only to access and use your account and not for any other purpose. You are the only authorised user of your account (unless expressly specified otherwise in the relevant subscription plan description on the Site) and, accordingly, you must not disclose your username and/or password to anyone else. You should contact us immediately upon discovering any unauthorised use of your account or error in the operation of your username and/or password (see Contacting us). Any breach of these terms and/or any use of your account by anyone to whom you disclose your username and/or password will be treated as if the breach or use had been carried out by you, and will not relieve you of your obligations to us.  

Our Services

The Services are described on the Site.

The subscription gives you access to the specific Service plan you have selected for the period of time selected by you from amongst the options available on the Site. It is important to note that, at the end of this subscription period, your subscription will automatically renew (unless we are no longer offering the Service, in which case we will notify you) for an equivalent period (and continue to do so), unless you have already cancelled your subscription (see Subscription cancellation).

Subscription fee and payment

The subscription fees for Services for the relevant subscription period are as quoted on the Site from time to time. Subscription fees exclude VAT which will be added at checkout prior to payment. Subscription fees may be changed by us, but will not be changed where you have pre-paid for a specific subscription period.Any change in subscription fees will be notified to you by us in advance, if you do not agree to the change, you can cancel your subscription.

Payment for all subscriptions must be made by credit or debit card. We accept payment by most major credit and debit cards. 

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

If your subscription to a Service renews (see Our Services), fees for each renewal period (at the same level as the preceding subscription period, unless the fees have increased, in which case we will notify you beforehand) will automatically be charged to your account, in advance, on the renewal date (or shortly before or after), unless you have already cancelled your subscription (see Subscription cancellation).

You are responsible for all fees to your account. If you have questions regarding fees to your account, you should contact us (see Contacting us). 

If you do not pay us the fees you owe us on time (including if any correct charge to your credit or debit card is not authorised), we may suspend or terminate your access to any Service (and we reserve the right to pursue any available legal remedy to collect the amount owed by you). However, fees will continue to be incurred until the account is closed.

Changes to the Service, fees and terms

As it is our policy continually to review and update our Service offerings, we reserve the right to make changes to any Service, fees and/or to these terms from time to time, provided that we will not, unless you agree, make any changes in respect of any Service you have already paid for that would significantly reduce the type or level of service you receive (except if we need to do so for security, legal or regulatory reasons) and/or increase the fees you are obliged to pay. We will always give you as much notice as we reasonably can of such significant changes on the understanding that you have the option of accepting them or cancelling your Service subscription without penalty, in which case, you should notify us that you wish to cancel your subscription (see Subscription cancellation). If you do not cancel your subscription before the date on which the changes come into effect (which we will notify to you), this will mean that you have accepted them.

Subscription cancellation 

You normally have the right to cancel a contract within 14 days after the date you subscribe for the services. However, you acknowledge that we start provision of the Service immediately following payment of your subscription fees (which, by making payment, you request us to do) and that you will have no right to change your mind and cancel under the Consumer Contracts Regulations. 

If you do not wish your subscription to a Service to renew automatically at the end of the then-current subscription period you must notify us (see Contacting us) or alter the subscription renewal settings of your account through the Site in advance of renewal. If you do not do this, fees may continue to be payable until the end of the following subscription renewal period. It is your responsibility to notify us in advance of renewal. 

You can cancel your subscription before the end of the then-current subscription period but you shall not be entitled to a refund, unless:

  • the Service to which you are subscribed ceases to be available or becomes degraded so as to materially and adversely affect that Service; or
  • we make changes, in the circumstances described under Changes to the Service, charges and terms, to which you do not agree. 

In any of these cases, you should notify us (see Contacting us) that you wish to cancel your subscription.

Service suspension and termination

We may, from time to time, with or without prior notice, temporarily suspend the operation of any Service and/or the Site (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality. 

We may, with or without prior notice, terminate this agreement with you or suspend and/or terminate any Service and/or your use of your account in the event that: 

  • you have breached any of these terms;
  • you fail to pay any correctly billed subscription fees when due; or
  • you become insolvent or make composition with your creditors or petition for your own bankruptcy or have a bankruptcy petition presented against you, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction. 

Upon termination of this agreement or Service or your account, for any reason (including where, in accordance with these terms, you cancel or do not renew your Service subscription): 

  • all rights granted to you under these terms will immediately cease;
  • you must promptly discontinue all use of the relevant Service; and 
  • you must pay us all outstanding amounts that you owe us. 

Our liability

Nothing in these terms shall limit or exclude our liability to you:

  • for death or personal injury caused by our negligence;
  • for fraudulent misrepresentation;
  • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
  • for any other liability that, by law, may not be limited or excluded.

Subject to this, if you are a consumer and not a business customer, in no event shall we be liable to you for any business losses, and if you are a business customer, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer arising from these terms shall not, in respect of any 12-month period (calculated from the date you entered into these terms and subscribed for Services), exceed the charges payable by you for the relevant Service(s) in that 12-month period and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.


You may not transfer or assign any or all of your rights or obligations under these terms. 

All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right. 

If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

These terms may not be varied except with our express written consent.

These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to their subject matter. We are required by law to advise you that terms may be concluded in the English language only and that no public filing requirements apply.

These terms shall be governed by Portuguese law, except that (if you are a consumer and not a business user) and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than Portugal, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of Portuguese law. 

You agree that any dispute between you and us regarding these terms will only be dealt with by the Portuguese courts, except that (if you are a consumer and not a business user) and if you live in a country of the European Union other than Portugal, you can choose to bring legal proceedings either in your country or in Portugal, but if we bring legal proceedings, we may only do so in your country.

The European Online Dispute Resolution platform provides information about alternative dispute resolution which may be of interest.

Contacting us

Please submit any questions you have about these terms or your subscription or any concern in relation to any Service by email to

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